Services

• Implementation
• Support Desk

Global Support Team:

With support resources located in New York City, London, Hong Kong, Sydney and Denver, FTEN is able to immediately respond to any issues that could affect your trading or risk management. The support team ensures that each mission-critical element of the FTEN platform -- physical hardware, software, networking, exchange and client connections, risk limits, etc -- are operating efficiently, properly and without interruption. If issues or questions do arise, our team proactively identifies and resolves the problem with minimal effect on your trading. Our staff prides itself on its speed of issue resolution and intimate knowledge of the markets and our clients systems.

Value-Add Services:

Our support professionals are qualified to support your business in many areas besides systems monitoring. As part of our fully managed service, they work with our expert team of technologists to provide your business with the following services:

• Monitoring Tools
  Your in-house staff will have the ability to view order flow across your entire trading environment in real-time. Our team can also help to customize your risk monitoring parameters for alerts and breach actions.
• Network and Hardware Expertise
  FTEN retains a full time team of network and hardware experts to ensure the reliability and optimization of all of our physical infrastructure and trading technology. The team is also available to assist in your network and hardware configuration.
• Training Programs
  FTEN provides a comprehensive training program including on-site and in-person training, videos for self- taught training and written materials for review at your leisure.